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My Services Information :: Support Information

TABLE OF CONTENTS

• Override Tips and Reminders (8-15-2006)
• Issues and Suggestions (8-3-2006)
  [ Online Services | SNAP | Telephone Registration | WebAdvisor ]
• PIG-PEN Info

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Override Tips and Reminders

Start and End Dates

• The start and end dates are the start and end dates of the override itself.
• Overrides of any type permit entry of start and end dates.
• Start Dates:
  • If you future date an approval, it will not be in effect until that date.
  • If you use today’s date as the start date, the approval is effective immediately.
• End Dates:
  • It’s advisable to always put an end date on overrides.
  • If there is no end date, the override is good indefinitely.
  • Possible exception – prerequisites.
  • Suggestions:
    • Use the end date to enforce the duration of the approval such as the 48 hour limit on “begun” class approvals.
    • Use the end date to prevent late registrations or re-registrations after the 10% date.

Terms

• Always use the right term with the right class/section. If you use the wrong term, the override will not work.
• The system will NOT warn you if you are using the wrong term.
• There are six terms in Colleague. They are:
  • Curriculum Terms:
    • 2006FA = Fall, 2006
    • 2007SP = Spring, 2007
    • 2007SU = Summer, 2007
  • Continuing Education Terms*:
    • 2006CE1 = Spring, 2006
    • 2006CE2 = Summer, 2006
    • 2006CE3 = Fall, 2006
    *Basic Skills classes are in Continuing Ed. Terms.

Petitions - New terminology

• In the mainframe, we used departmental permissions to restrict entry to courses or zeroed out section capacity to restrict entry to sections – requiring either filled class or signature overrides.
• Colleague allows us to restrict entry to courses and/or sections by marking either the course itself or individual sections as “Petition Required.”
• For example:
  • The course HSE 112 requires an approved petition. All sections of HSE 112 will require an approved petition.
  • The course CIS 111 does NOT require a petition, however, CIS 111, Section 90, does. It is reserved for a certain population.
• Petitions at the course level require a course petition approval – CRSPET.
• Petitions at the section level require a section petition approval – SECPET.
• Use the petition that is specific to the situation – course or section.

Comments

• Always include a comment or explanation on each override.
• Briefly state why the override was necessary.
• Your comments will:
  • Serve as your reminder if asked to justify the override.
  • Provide background for auditing purposes.

Course Number Entry

• Always put a space between course prefix, course number and section number.
• Examples:
  • ENG 111
  • ENG 111 01

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Issues and Suggestions

ONLINE SERVICES
Description	Status/Suggestion
Online services are not available from 3AM - 7:30AM during weekdays for backups and maintenance. It is also not available during 5PM - 8PM during Friday evenings for Datatel patch upgrades.	AIS is working on communication.
SNAP
Description	Status/Suggestion
The Question/Answer pair is perceived to be unimportant, and therefore students are entering junk and therefore not remembering the answers. This is causing students a challenge to change their password since they cannot correctly answer the questions.	AIS will re-evaluate the information provided on the application. A tool was provided to the Help Desk to reset the Q/A pair, thus allowing the user to reset the information using their SSN and birthdate.
After the initial failure of answering the Question/Answer pair, the questions will randomly select 2 of the 3 questions again. Some students are not realizing that the question had changed, and therefore provide an incorrect answer.	AIS is seeking a way to make this clearer.
TELEPHONE REGISTRATION
Description	Status/Suggestion
The phone code in the printed schedule does not match exactly with the codes for Telephone Registration. Datatel requires a 5 digit code whereas the printed schedule has a 4 digit code.	The correct phone codes is the code found in the printed schedule with a leading zero. Telephone registration and the appropriate websites were updated to provide this information. Students can also check WebAdvisor for the correct phone codes (synonym).
Phone codes may be duplicated between terms. Therefore, it is important that students make certain they selected the correct term.	This is information only. This is true in the mainframe as well.
Confusion as to the term "synonym".	Telephone registration and the website have been updated to include both terms. AIS is seeking to enhance WebAdvisor to display "Phone Code" alongside Synonym. Provide explanation if anyone asks until enhancements have been made.
WEBADVISOR
Description	Status/Suggestion
Fully online classes have their meeting information set as "08/15/2006-12/11/2006 Classroom Hours Days to be Announced, Times to be Announced Online Course Identification, Room LINE 08/15/2006-12/11/2006 Lab/Shop Hours Days to be Announced, Times to be Announced Online Course Identification, Room LINE".	This is a limitation with this product. AIS and Registration are seeking ways to overcome this. This is not a major problem other than possibly confusing students into believing there is a specific time and/or location.
When students are informed and/or directed to pay online, they are having problems finding the location to make the payment. WebAdvisor requires a session cookie, and therefore requires the students to enter from the main page of WebAdvisor. However, students misses the "Login" button and therefore does not find the "Make A Payment" link.	AIS is seeking a way to possibly enhance WebAdvisor to avoid this confusion.
If a student has attended several classes, then they may have the Program Evaluation application (Degree Audit) timeout. They will be presented a blank screen with just a button for "OK".	AIS is working to address this issue. Students can refresh their browser and it will provide the information (the information seems to be cached, and seem to timeout at the point of displaying the html).
Confusion as to the term "synonym".	Telephone registration and the website have been updated to include both terms. AIS is seeking to enhance WebAdvisor to display "Phone Code" alongside Synonym. Provide explanation if anyone asks until enhancements have been made.
During registration, students can be confused with the term "Preferred Registration." Preferred Registration is only a shopping cart of potential classes the students can register for. Students must still take action on this screen to properly register.	AIS is working to enhance this screen with a proper description to help avoid this confusion.

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PIG-PEN Info

The PIG PEN has been developed as a Command Center for the Implementation and Support of the Datatel Student Implementation. This command center will not only provide support internally to the college, but also to our Help Desk and Call Center. It will be strategically located in TE112 on Central Campus to be physically located near the Help Desk and Call Center. Primary communications will be provided from the PIG PEN while we are live with Datatel for the first two weeks.

We ask that all employees follow normal process of contacting the Help Desk (x5000) for technical support, and the individual departments for support related to their areas.

Meets every Thursday from June 1 thru July 6, 9:00am-10:00am 
Meets every weekday from July 10 thru July 21, 8:00am-5:00pm

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Last modified: Tuesday August 15 2006
URL:http://inside.cpcc.edu/myservicesinfo/support_info.htm